Frequently Asked Questions

Here is a list of our most
frequently asked questions

I'm starting a cleaning business, but don't know where to start. What's my first step?

Your first step is to learn all you can by signing up for our CleanZine. You will get weekly advice from Suze and Evan as well as a Quick Start Guide. Then take a look at the all-in-one business solution, the Clean Up Now System. 

Clean Up Now System

The Clean Up Now System is the most advanced cleaning business system ever designed for starting and running a cleaning business! We have been building this tried and true system since 2004. It has been tested by thousands of cleaning service businesses. 

Learn more about the Clean Up Now System


Purchase Clean Up Now System

How do I know my order is secure?

Multiple layers of protection are engaged. Your order is protected by McAfee Secure testing service & Norton Security provided by VeriSign. has no access to your personal information, only the order processor does. We have access to your email address only. We do not share your email address with anyone, ever.

Payment Processors

We use Paypal and Stripe to process your subscription. All major credit cards are accepted. It is a secure connection on the processor server via SSL secure connection. The order is not processed on our server. 

No risk

Our low refund rate attests to the quality of the service. Since we use  PayPal to process orders, you always have access to a transaction resolution expert as a part of the Buyers Protection Plan. In addition, you may chat whenever you like with Evan, using the live chat on our website. Ask questions or clarify any concerns prior to or after you place your order.

The order form process did not complete.

It may be your browser or the browser settings. PLEASE make sure your browser is up to date. This is much more of an issue than it was in the past - for all website services. Please update (or switch browsers) and try the order again. You can contact Ev to assist you.

Are you guys really just Suze & Ev?

Yes, it's just the two of us. Chat with Evan right now to find out for yourself. Check out the 'Meet Suze & Ev' page. 

How do I know you are not a scam?

It's easy. Here are 2 ways to verify that we are who we say we are:

Google Search

Search for Clean Up Now System. We have not had one unsettled dispute since we started in 2004. We are dedicated to the proposition that there is always a win win outcome. 

Chat with Ev

Go ahead and initiate a chat. If Ev is away from the computer, rest assured he won't be for long! He will respond to you as soon as he can. Sign up for the CleanZine and get our phone number and talk to Evan or Suzanne directly.

We have an A+ rating with the BBB. 

Weekly Business Advice

Sign up for the CleanZine Newsletter and receive free Action Plans and a Quick Start Guide.

Learn 8 mistakes to avoid before

starting your cleaning business.

Can I talk to you on the phone before I purchase?

Yes! Our business phone number is (828) 767 1181. This call is an opportunity to learn about our services and verify that we are who we say we are. 


I just purchased and I have not received anything.

You had immediate access on the confirmation page. You will also receive a follow up email. Sometimes customers miss the link on the confirmation page. Contact Ev and he will give you access to the portal asap. 

Purchase Clean Up Now System

Upgrades & fees

Are there any additional fees with the system?


Does your system include business forms and contracts?

Yes, the Clean Up Now System has 30 plus editable forms and contracts.

Can I use your services where I live?

Can I start a cleaning business in the UK with your method? What about Canada and Australia?

Yes! Our system is optimally designed for use in the United States but it does work great in Canada, UK and Australia! We have customized our services to work in those locations. 

Can I use your services in... Russia, Africa, Asia, Middle East, Non-English speaking parts of Europe?

No, we do not advise it. We lack the experience and context to offer business advice to people residing in those countries and cultures. As much as we would like to help everybody, we are simply not able to. The price of our systems, for many people, would also be prohibitive because of the differences in currencies.

Weekly Business Advice

Sign up for the CleanZine Newsletter and receive free Action Plans and a Quick Start Guide.

Learn 8 mistakes to avoid before

starting your cleaning business.

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