Frequently Asked Questions

I'm starting a cleaning business, but don't know where to start. What's my first step?

Your first step is to learn all you can by signing up for our CleanZine. You will get immediate and free business advice directly from Suze & Ev. Then look at our professional services such as the Clean Up Now System, website design and one-on-one consultation.

Clean Up Now System

The Clean Up Now System is the most advanced cleaning business system ever designed for starting and running a cleaning business! We have been building this tried and true system since 2004. It has been tested by hundreds of cleaning service businesses. 

Learn more about the Clean Up Now System


How do I know my order is secure?

Multiple layers of protection are engaged. Your order is protected by McAfee Secure testing service & Norton Security provided by VeriSign. These are industry standards for order processing. You are also protected by PayPal Security. has no access to your personal information, only PayPal does. We have access to your email address only. We do not share your email address with anyone, ever.

No risk

As far as we are concerned, you are always right. Our low refund rate attests to the quality of the service. Since we use PayPal to process orders, you always have access to a transaction resolution expert as a part of the Buyers Protection Plan. In addition, you may chat whenever you like with Ev, using the live chat on our website. Ask questions or clarify any concerns prior to or after you place your order.

The order form process did not complete.

It is your browser or the browser settings. PLEASE make sure your browser is up to date. This is much more of an issue than it was in the past - for all website services. Please update (or switch browsers) and try the order again. You can contact Ev to assist you.

Are you guys really just Suze & Ev?

Yes, it's just the two of us. Chat with Ev right now to find out for yourself. Check out the 'Meet Suze & Ev' page. You can sign up for the CleanZine and get our business phone number and talk to us directly.

How do I know you are not a scam?

It's easy. Here are 4 ways to verify that we are who we say we are:

1. Facebook

Visit our Facebook page and see our interactions with prospects and clients alike. Like every other business in these transparent times, ours is all out in the open and above-board, just the way we prefer it. 


Monitor our Twitter feed and hashtags that use our name. No problems there.

3. Google Search

Search for Clean Up Now System. We have not had one unsettled dispute since we started in 2004. We are dedicated to the proposition that there is always a win win outcome. 

4. Chat with Ev

Go ahead and initiate a chat. If Ev is away from the computer, rest assured he won't be for long! He will respond to you as soon as he can. Sign up for the CleanZine and get our phone number and talk to Evan or Suzanne directly.

Can I talk to you on the phone before I purchase?

Yes! Our business phone number is 828-333-4182. This call is an opportunity to learn about our services and verify that we are who we say we are. 


I just purchased and I have not received anything.

You had immediate access on the confirmation page. You will also receive a follow up email. Sometimes customers miss the link on the confirmation page. Contact Ev and he will give you access to the portal asap. 

Upgrades & fees

Are there any additional fees with the systems?

No. That is one of the many things that distinguishes us from the competition. It is a one-time fee for the business system. 

Does your system include business forms and contracts?

Yes, the Clean Up Now System has 30 plus editable forms and contracts.

Website Services

How do I order a website for my cleaning business?

We offer a custom cleaning business website as a part of the Clean Up Now System

Do I need a domain name for my website?

Yes, you will need to purchase a domain name, all website must have one. We make it easy for you to do so. 

Will I need to purchase hosting?

It depends on what you want. We will host your website for free but you also have the option to get your own hosting account which has it advantages. All of that will be made clear before you proceed with your free business website. 

How long will it take to get my website?

The website is usually completed within 5 - 7 business days upon receiving your design form submission. We work with you over email.

How many pages will my website have?

The website included with the system contains 5 - 15 pages, depending on which pages you choose. We offer additional custom website design services at incredible prices. You will see these additional services in the Add-Ons section of the business system. 

Can I see some examples of the website design?

Yes, feel free to view finished client websites on our portfolio.

Can I accept credit card payments with my website?

Yes. You will need a PayPal account to use the default payment page on the website. Your website comes equipped with a PayPal payment page. Customers can go there to conveniently pay for your services using a credit or debit card. We can include other payment set-ups as well. Those options are covered in the system. 

Can I edit the website myself?

No, access to the files is not available, we make all the updates, edits and upgrades for you. You do not need to have any skills in that area.

Is there a hardback version of your method available?

This is a complete interactive business system, not a book. Pdfs are included as a part of the online interactive system along with many other tools. But it is not possible to have a book version. 

Can I use your services where I live?

Can I start a cleaning business in the UK with your method? What about Canada and Australia?

Yes! Our system is optimally designed for use in the United States but it does work great in Canada, UK and Australia! We have customized our services to work in those locations. 

Can I use your services in... Russia, Africa, Asia, Middle East, Non-English speaking parts of Europe?

No, we do not advise it. We at Suze & Ev lack the experience and expertise to offer business advice to people residing in those countries and cultures. As much as we would like to help everybody, we are simply not able to. The price of our systems, for many people, would also be prohibitive because of the differences in currencies.

Refund Policy

SATISFACTION GUARANTEE: We provide the highest quality cleaning business start-up services. If you are not fully satisfied with the business system results, contact us with specific details and you will receive a refund.

"business system results" means that you implemented at least part of the business system and are having unfavorable results. 

We have a 3 step process for evaluating refund requests. This process guarantees that both parties are clear on what the issue is, it also gives us a chance to meet your satisfaction before issuing the refund.

You are protected through Paypal's Buyer Protection program as well.


We invite you to use the live chat if you have any additional questions or simply want reassurance.

Please use our contact form if you have further questions and would prefer an email response.

Olark Livehelp

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